SHOP POLICIES & SHIPPING INFORMATION
“We are thrilled that you found something in our shop for your home! We are here to help with questions and it is our goal to provide the most economical options to get your order to you quickly, whether you place multiple orders during a single shopping event, or shop between sales. Please reach out and let us know if you have questions, or if we can help get your purchases to you in the best and most affordable way ! ”
2025 update about tariffs and shipping costs … FAQs
What about the new tariffs imposed by the US government?
We know there’s been a lot of talk about tariffs lately — but the good news is, they don’t impact your order with us.
Our small business specializes in authentic vintage and antique culinary items, home decor and flea market finds from France, as well as small kitchen items under the value targeted for tariffs. These items are either exempt from tariffs or fall well below the value where tariff charges apply.
Most tariffs apply to new or modern manufactured goods or those imposed due to trade disputes; wine, cheese, electronics, machinery, etc. The type of items that we sell in our small business online shop generally are not included in these lists because they do not compete with domestic manufacturing and are not mass produced and are not the target of protectionist tariffs. Therefore, what we sell is not affected by recent tariffs or trade restrictions.
In short:
Antiques and vintage items are typically not subject to tariffs and are duty-free. (under the declared value of $2000).
We take care of all customs paperwork required — you just enjoy the package when it arrives!
If you ever have questions, we’re just a message away. Thanks for supporting our small shop!
How Do You Calculate and Charge for Shipping?
We ship to worldwide destinations with express international shipping using FedEx or small item shipping via Standard First Class La Poste (when total shipping paid is less than $25 for your package). When possible, we can ship items together. In general - shipping fees are automatically applied through a volume estimate when adding items to your cart. Once you add one item, our site then recalculates additional items to take into consideration shipping every item together. This is done if all items are in the SAME ORDER. However - read below to see how we can help if you place multiple orders!
For fragile, multiple, small to medium purchases with FedEx.
FedEx (3 day shipping once your package has departed France):
$25 - Volume - flat envelope (normally 1 small item - not fragile).
$35 - Box volume - No. 1 - (1-3 items on average)
$45 - Box volume - No. 2 - (large volume)
$45-$100 - Box - 3 & 4 - multiple items shipped as a group in XL volume box
For Standard Post - $18 USD covers the cost of small, non-fragile items or flat items like towels or linens.
NEW in 2024 - remote location charges are added by FedEx for destinations in ‘remote’ locations where FedEx does not have a local hub or regular route for delivery. Please do not hesitate to send a message if you have questions about remote destination charges that appear for your shipping address at checkout.
Did I Pay Too Much?
On occasion, there might be a miscalculation due to a volume assessment glitch for an item. If it looks like there’s a mistake - we are happy to take a look and help! In most cases - the average cost for a shipment of single or multiple, medium-sized objects using FedEx is between $35 - $45 USD.
What if I place different, multiple orders at one time and am charged for shipping on each order?
We will do our best to consolidate all of your purchases into one box and shipment as long as they can be safely shipped together. Reimbursements for overages in shipping paid when purchasing are given as a shop credit that can be used for any future online purchase or towards future shipping charges. Don’t hesitate to send a note once your package has arrived to inquire about savings for combining items in one box.
If you frequently place multiple orders each month or during each sales event, we are happy to work with you to set up methods to expedite reimbursement or prevent regular excess payments in shipping. We value your support and that you love purchasing from us!
Will I get a shipping confirmation?
Once your order is on the way, you will get an automated shipping notification from Rabbit Hill. If your package is being shipped with FedEx, you will be sent tracking information via email or SMS as soon as your package is scanned and appears in the system. Standard Post does not provide tracking.
Loss or damages …
If your item is damaged in transit, please be sure to provide detailed images of the package (box condition prior to opening), wrapping materials, and pictures of the item that was damaged so that we can assist you in filing a claim with the shipping company used to deliver your package.
Sorry, no refunds or exchanges …
I want you to love what you have purchased as much as I do! So please contact me if you have any questions or concerns after you have received your item. Items are sold 'as-is' which means as described and pictured. All sales are considered FINAL.
International purchases …
Some countries/states/provinces will charge importation fees on goods coming into the country if the amount exceeds a certain level. This is at the jurisdiction of each state and country and is not a fee that we collect, charge or pay for you. It’s good to be familiar with how your home state and country handles purchases and taxes for items purchased from a foreign country or outside of your tax residency. (Please see the note above about tariffs. Please bear in mind that some states, regions or countries may charge import fees for packages valued at over $800, and we are happy to assist with large order questions.)
More questions? Check out our FAQ page: