Tell me more about my shipment from Rabbit Hill …

International packages are sent with DHL and are shipped within 5 business days after order confirmation.

Please refer to your tracking number for details about delays or updates. You can send me a message if you are not clear on how to use your tracking number and I am happy to assist. We are here to help.

Please communicate with DHL or your postal carrier in your country or a representative agent in your area, as our French agency will not have the ability to do so from France. If you have issues with delivery agents; they can't find you, or you are not at home, etc. please communicate directly with them. Normally, if they send a notice or message to you regarding your package or delivery status – they also provide a link or instructions for response, so be sure to check.

Will I have to pay import duty?
Possibly. Much like other worldwide destinations we ship to, depending on the item and its classification, an import duty may be collected by customs after your package enters the U.S. If a duty is due, you will be contacted directly by the shipping agent - DHL. Antique pieces and newer goods can be treated differently, which is why we now include more detailed information with every shipment.

Why can’t you just charge me for the duty when I pay?
We asked our DHL agent this question, too! Because we sell one-of-a-kind antique and vintage pieces rather than standardized new products, any applicable duty has to be assessed individually once the package arrives in its destination country. For the types of goods we sell, we’re not able to calculate or collect that duty in advance. If a payment is due, customs will contact you directly.

How much should I expect?
It varies by item, but for a little perspective, U.S. customers are already familiar with paying roughly 6–10% in sales tax on everyday purchases. International purchases are handled a little differently, and any applicable import duty is collected separately after purchase rather than added as sales tax during an online checkout.

Why all the extra information in the listings?
That part is actually good news! We’re doing more research and providing more complete descriptions — including age, materials, construction and maker information when available — so each piece can be classified as accurately as possible when it enters the U.S.

Many verified antique items can enter the U.S. duty-free, while newer vintage pieces may be subject to import duty depending on their classification. Providing accurate dating and documentation helps customs make that determination and keeps your package moving along.

Is ordering from France suddenly complicated?
Not at all! You shop with us exactly as you always have. We pack your order here in Normandy, prepare the customs documentation and ship via DHL. If anything additional is due when it reaches the U.S., DHL will contact you directly.

Keep in mind that these charges are not coming from Rabbit Hill, and we can’t predict exactly what will happen with each individual package. What we can do is provide as much accurate information and documentation as possible to help the process go smoothly and efficiently.

Why are you explaining this now?
Have you been shopping with us for years and never had this happen with your purchases? International shipping requirements have changed considerably since 2025, and we’ve continued to stay on top of the changing requirements. As a small business located outside North America, it’s important to us that our customers understand what to expect and are prepared -- and that we help to make the process as straightforward as possible.

Our Commitment

We take great care to prepare accurate customs documentation for every shipment and to stay informed about changes in U.S. and international import procedures. While we have no control over how or when duties are applied, we’ll always do our best to assist with clear information and reliable updates.

How Do You Calculate and Charge for Shipping?

We ship to worldwide destinations with express international shipping using FedEx or small item shipping via Standard First Class La Poste (when total shipping paid is less than $25 for your package). When possible, we can ship items together. In general - shipping fees are automatically applied through a volume estimate when adding items to your cart. Once you add one item, our site then recalculates additional items to take into consideration shipping every item together. This is done if all items are in the SAME ORDER. However - read below to see how we can help if you place multiple orders!

For fragile, multiple, small to medium purchases with FedEx.

FedEx or DHL (3-day shipping once your package has departed France):

$35 - Volume - flat envelope (normally 1 small item - not fragile).

$45 - Box volume - No. 1 - (1-3 items on average)

$55 - Box volume - No. 2 - (large volume)

$65-$100 - Box - 3 & 4 - multiple items shipped as a group in XL volume box

FAQs - What’s on your mind?

Did I Pay Too Much?

On occasion, there might be a miscalculation due to a volume assessment glitch for an item. If it looks like there’s a mistake - we are happy to take a look and help! In most cases - the average cost for a shipment of single or multiple, medium-sized objects using from France to non-EU destinations is between $45 - $65 USD.

What if I place different, multiple orders at one time and am charged for shipping on each order?

We will do our best to consolidate all of your purchases into one box and shipment as long as they can be safely shipped together. Reimbursements for overages in shipping paid when purchasing are given as a shop credit that can be used for any future online purchase or towards future shipping charges. Don’t hesitate to send a note once your package has arrived to inquire about savings for combining items in one box.

If you frequently place multiple orders each month or during each sales event, we are happy to work with you to set up methods to expedite reimbursement or prevent regular excess payments in shipping. We value your support and that you love purchasing from us!

Will I get a shipping confirmation?

Once your order is on the way, you will get an automated shipping notification from Rabbit Hill. You will be sent tracking information via email or SMS from DHL as soon as your package is scanned and appears in the system. (Standard Post does not provide tracking.)

Loss or damages …

If your item is damaged in transit, please be sure to provide detailed images of the package (box condition prior to opening), wrapping materials, and pictures of the item that was damaged so that we can assist you in filing a claim with the shipping company used to deliver your package.

Sorry, no refunds or exchanges …

I want you to love what you have purchased as much as I do! So please contact me if you have any questions or concerns after you have received your item. Items are sold 'as-is' which means as described and pictured. All sales are considered FINAL.

International purchases …

Some countries/states/provinces will charge importation fees on goods coming into the country. This is at the jurisdiction of each state and country and is not a fee that we collect, charge or pay for you. It’s good to be familiar with how your home state and country handles purchases and taxes for items purchased from a foreign country or outside of your tax residency.